Call-Back Reminder

Benefits at a Glance

  • Drive patient satisfaction by offering flexible options for changing appointments
  • Increase physician satisfaction
  • Accelerate revenue by reducing same-day cancellations and patient no-shows
  • Protect patient privacy
  • Easily track patient responses & trends

Drive Efficiency & Patient Satisfaction with Flexible Appointment Management

When patients miss their appointments, it means wasted resources and lost revenue for your health system. Manually calling individual patients is a time-consuming and inefficient process that delivers minimal results.

With Call-Back Reminder, you can feel confident knowing that the job is well in hand across all your facilities. An add-on available for QES, Call-Back Reminder starts working as soon as a patient’s appointment is entered into the scheduling system. Your staff simply chooses an appropriate time and language in which to automatically call patients, and specifies other call-back preferences.

Using the latest in automatic, interactive, and true text-to-speech voice technology (which also includes customizable voice messages), Call-Back Reminder enables patients to confirm, reschedule, or cancel appointments quickly and easily from their phone.

Call-Back Reminder can recognize patients’ voice mail. You can decide whether or not it will leave messages. If set to not leave a message, Call-Back Reminder will be reset to call that patient at another specified time. In addition, the solution can send text messages to patients and call patients after they've missed an appointment so they can reschedule. This helps ensure a steady schedule of appointments for physicians going forward while making optimal use of your resources.

In addition to improving efficiency, Call-Back Reminder increases patient satisfaction by providing patients with an accelerated method of taking control of their health appointments. If a patient chooses to reschedule an appointment, he or she can simply select that option on their phone and be immediately transferred to a scheduler.

Features & Benefits

Drive Patient Satisfaction by Offering Flexible Options for Changing Appointments

Patients now expect to have more control over their care, and demand a convenient way to manage their appointment schedule. Call-Back Reminder enables patients to easily confirm, reschedule, or cancel their appointments within seconds.

Increase Physician Satisfaction

Call-Back Reminder helps drive physician satisfaction by promoting a steady appointment schedule and ensuring efficient use of physicians’ time.

Accelerate Revenue by Reducing Same-Day Cancellations and Patient No-Shows

Automatic appointment reminders, sent by phone and text, help ensure your patients are aware of their appointment times and that they make their scheduled appointments. This results in fewer same-day cancellations and no-shows.

Protect Patient Privacy

Call-Back Reminder ensures patients’ privacy during reminder calls by requiring them to enter a secure PIN before making a selection.

Easily Track Patient Responses & Trends

With comprehensive reports and status logs always available, your staff can more effectively track patient response and trends over time.