Participate in the 2008 KLAS surveys
Please take 15 to 20 minutes to participate in a survey conducted by KLAS Enterprises to provide feedback on QuadraMed’s product and service offerings.
KLAS is a research and analysis firm that specializes in monitoring and reporting on the performance of healthcare software vendors, professional service firms, and medical equipment.
How are evaluations received by KLAS?
- Evaluations are received online, via fax, email or directly from one-on-one interviews with professionals from provider organizations.
- All completed evaluations are followed up with an in-depth confidential interview by a KLAS research analyst.
- The results are posted to the KLAS database and subsequently made available for public use.
- KLAS keeps the identity of evaluation participants and their affiliated organization confidential.
- Participant names, and their affiliated organizations are never disclosed to Quadramed or any other vendor, never shared with any outside organization, and all comments of reviewed and scrubbed of identifying information prior to any posting.
How can you help?
The KLAS survey consists of 40 questions, which will take approximately 15 to20 minutes to answer depending on whether or not you choose to provide comments with your response(s). There are three ways to complete the survey.
- Evaluations can be completed online at: http://www.klasresearch.com.
- Select the Rate your Vendor button located on the left side of the page.
Or
- Print the survey form and fax or email your response to KLAS Enterprises.
- Obtain the survey form by going to http://www.klasresearch.com.
- Fax number and email address for submission are included on the form.
Or
- Speak directly with a KLAS Enterprise Analyst and complete the survey.
- Phone KLAS Enterprises and arrange an interview time at 800-920-4109. The interview takes approximately 30 minutes to complete and for the analyst to document comments.
Participants completing surveys on-line, via fax, or email will receive a follow-up call from a KLAS research analyst.
- A follow-up call is conducted to confirm the participant’s role and responsibility at the organization and to ask questions to clarify comments that may have been provided.
- Follow-up calls will take an average of 10 minutes.
Thank You for your time and participation!
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Not receiving QuadraMed’s newsletters? Let your IT department know!
We’ve received feedback from many clients stating that they are not receiving our newsletters. Please contact your IT department to ensure that QuadraMed’s email distribution tool, Constant Contact, is on your accepted senders list. We’ve provided a letter below that you can cut and paste with all of the pertinent information:
To: IT Dept
Subject: Please Remove Constant Contact Block
Hello. My name is XXXX and I work in the XXXX department. I understand that we employ filters and/or blacklists to protect against unsolicited email and potential viruses; however, this has made it impossible for me to receive newsletters, announcements, and promotions that I have requested from QuadraMed. I value these communications and would like to receive them using this email address.
QuadraMed uses an email marketing service called Constant Contact. Constant Contact is not an open relay and has strict anti-spam policies in place. Because our filters block emails from Constant Contact, I am unable to receive QuadraMed’s communications.
For further information about Constant Contact or to request more information from them such as log files, the Ops team can be reached at 781.472.8103 or ops@constantcontact.com.
Mail from Constant Contact can be found with the following characteristics:
"Envelope from:" domains:
@in.constantcontact.com
@in.confirmedcc.com
Sending IP’s
Beginning in March of 2008 Constant Contact will start to migrate all outbound mail IP’s to one consolidated block. This may take over a year to complete and IP’s will be removed from the list below once they are defunct. All future mail from Constant Contact will be sent from:
IP Range: 208.75.123.0 - 208.75.123.255
CIDR: 208.75.123.0/24
Network/Netmask: 208.75.123.0 255.255.255.0
If you would like to know exactly which IP’s in this block are in use, please contact ops@constantcontact.com
Legacy IP addresses still sending these emails:
63.251.135.74 |
ccm01.constantcontact.com |
63.251.135.75 |
ccm00.constantcontact.com |
63.251.135.98 |
ccm06.constantcontact.com |
63.251.135.103 |
ccm07.constantcontact.com |
63.251.135.109 |
ccm08.constantcontact.com |
63.251.135.115 |
ccm09.constantcontact.com |
64.95.77.162 |
c1.confirmedcc.com |
64.95.77.163 |
c2.confirmedcc.com |
64.95.77.164 |
c3.confirmedcc.com |
66.151.184.35 |
ccm02.constantcontact.com |
66.151.184.37 |
ccm04.constantcontact.com |
66.151.234.151 |
ccm14.constantcontact.com |
66.151.234.152 |
ccm15.constantcontact.com |
66.151.234.153 |
ccm16.constantcontact.com |
66.151.234.154 |
ccm17.constantcontact.com |
|
Please contact me when this problem is resolved.
Sincerely,
XXXXXXX
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Help is here!
The Quadramed Solutions Knowledge Database is active and available for all of our self service users. Search the knowledge base for solutions to common problems and if you find the needed information, there’s no need to open a case. While the solutions knowledge base is still growing, it already contains many resolutions. Please take the time to try this tool. We’d love to hear what you think!
The Quadramed Solutions Knowledge Database can be accessed from the Client Support site located here: http://www.quadramed.com/customer_service/. Log into the Support site and click the “Support – Self Service” link in the upper right hand corner of the screen.
Client Support Email Address
Please use the following email address when contacting QuadraMed Support and Technical Services: ClientSupport@quadramed.com. Emails sent to this address are monitored by the support call center for case creation and follow-up as indicated in the Client Support manual.
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Support Self Service Update
Our Support Self Service portal is undergoing a makeover to implement several improvements. These changes are helping us make the site as convenient and user-friendly as possible.
We have increased the content available for updating in the “Contact Management” and “My System Profile” sections of the site. Individual users can now subscribe (or unsubscribe) to our monthly QuadraMed Client Newsletter simply by clicking on the new check box in the “My System Profile” page. There is also a “Contact Type” field which allows users to identify their position type from a drop-down list of standard choices and an additional free-text field which allows users to indicate their specific position title as well.
The reporting within Self Service is enhanced with the addition of new advanced search parameters and expanded output fields on the “Case Status Report”. More changes will be coming in the months ahead, so keep an eye open for further Self Service updates.
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CMS Publishes HIPAA Security Enforcement Checklist
The Centers for Medicare and Medicaid Services (CMS) announced that PriceWaterhouseCoopers (PWC) will be conducting HIPAA audits on its behalf this year. PWC is set to conduct 10 to 20 audits through the end of 2008. The entities selected to be audited will be on a complaint-driven basis (the facilities already have a HIPAA complaint filed against them). It was also noted that the audits would have a focus on remote access.
CMS published a checklist of the type of information that might be requested for an on-site investigation. Keep in mind that the checklist is a guide, not a comprehensive list of all areas that may or may not be applicable for investigation.
Select the links below for additional information on the following topics:
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HIMSS Recap
We’d like to thank everyone that stopped by our booth at HIMSS. The conference was a big success! Our new 50' X 60' booth was a hit with attendees and we had steady traffic throughout the week. For those of you that were unable to attend HIMSS, we’ve provided some pictures of the event below:
(Above - a view of QuadraMed’s booth from the front.)
(Above – QuadraMed President & CEO Keith Hagen and Annette Edmonds, Product Manager, standing in the booth during set-up hours.)
(Above - a view of the HIMSS show floor from the second story of QuadraMed's booth.)
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 Win a $5,000 grant for your hospital!
QuadraMed's User Excellence in Software Technology (QUEST) Awards Program recognizes clients that use our Care-Based Revenue Cycle Solutions to tackle the business realities of healthcare: the need to maintain financial strength in order to provide quality care.
Let us know how our products have improved operations in any of the four categories listed below. QuadraMed recognizes that all changes in a hospital setting, no matter how small, are significant. We encourage all clients to apply and share their success stories - regardless of the scale.
Winning facilities in each of the following four categories will receive a $5,000 grant:
- Revenue Cycle Improvement: Demonstrate improvements in cash flow, A/R days, billing, receivables, etc.
- Patient Safety Improvement: Share your story. Let us know how your facility reduced medication errors and/or duplicate records, improved decision-making, etc.
- Efficiency Improvement: Exhibit improved workflow efficiency in any of the following areas:
- Patient Access Management
- Smart Identity Management
- Care Management
- Health Information Management
- Patient Revenue Management.
- Nursing Care Delivery Improvement: Reveal how your facility used nurse staffing solutions to improve patient safety or outcomes, leverage operational efficiencies, and/or gain a competitive edge using patient workload measurement products, data or databases.
The deadline to submit QUEST applications is June 20, 2008. Winners will be announced at QuadraMed’s User Group 2008 Conference in Baltimore, MD from August 2 – 5.
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Affinity Outer Ring Reconciliation (ORR) Process Update
In support of our Care-based Revenue Cycle strategy, QuadraMed has updated the Affinity Outer Ring Reconciliation process. As a result, clients will now need to contact the Client Support Call Center at 877-823-7263 and open a case to schedule Outer Ring Reconciliation (ORR) through the appropriate Support group. Once reconciliation is complete, the client contact will receive a Task Completion Notification (TCN) notifying them of the coding completion.
If you have any questions regarding this process update, please contact Adrienne Gingras, Manager of Release Management and Technical Publications, at adrienne.gingras@quadramed.com.
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Affinity M4 Service Pack 2, M5 and M5 Service Pack 1 Revenue Cycle Update March Release 2008
As noted in the February newsletter, the next Affinity Revenue Cycle Update release, which will be a financial application release only, will be available by the middle of April; and for release versions M4SP2, M5, M5SP1.
The following changes will be included in this release.
- The Affinity Charge Entry procedures will have new items for NDC code, Quantity Used, Unit of Measure, and Calculated Price. A new NDC Data procedure will be created to allow users to pick a drug charge already posted to an account and manually add, edit, or delete NDC information. This will reset the NDC data pieces used to report the LIN and CTP segments of the 837I and 837P.
- New payer-specific flags will be added to Insurance E/E to allow users to control the sending of NDC data and the Present on Admission (POA) data by payer, for the UB-04 and 837I and 837P transactions, based on the insurance being billed.
- The ability to print the NDC data on the UB-04 claim form.
- To meet CMS requirements for Change Request (CR) 5583 and 5647, various Patient Accounting and Insurance E/E updates will be made to produce No-Payment Medicare Claims to report days and deductibles to Medicare for stays by Medicare Advantage beneficiaries, and No Payment claims for SNF 210 bill types that overlap previously paid SNF 22X bill types.
- To meet the CMS requirements for Change Request (CR) 5890, users will be able to define whether the Billing Provider reported in 2010AA of the 837I and/or 837P is reported as the default billing provider name and NPI number for specific physician loops when the physician’s NPI number remains unavailable for claim processing after a specified number of days.
- To summarize the changes that will be made in Affinity, the Billing Provider in 2010AA will be reported when the new “Billing Provider NPI Default – 837I” and/or “Billing Provider NPI Default – 837P” flags are set to YES and one or more of the physician’s reported in the “ordering, referring, attending, operating, other or service facility providers” loops are missing their NPI number. The claims will continue to hold for X days for the NPI exception based on the “Days to Allow Clinician NPI Exception – 837I” and/or “Days to Allow Clinician NPI Exception – 837P”. Once those days are exhausted and the physician’s NPI is still missing, then the Billing Provider reported in 2010AA will be reported in the applicable physician loop for the NM1 segment along with the Billing Provider NPI in NM109. Four new fields will be added to Insurance E/E under the existing National Provider Identifier (NPI) Option.
- To address the usage of taxonomy codes to differentiate physician’s services rendered at different locations, we are adding the ability for a single Clinician entry to have both a Primary Taxonomy as well as overrides based upon the Patient Service of the visit being billed in the Clinician E/E procedure. This change will only affect outpatient claims and will use the Patient Service at time of discharge and will only be available for release versions M5 and M5SP1.
- The length of the UPIN has been corrected to only report the first 6 characters of the number.
- The Date Last Seen will be added to Loop 2300 of the 837 Professional transaction and the 837 physician-related REF segments have been corrected for state license number and other legacy provider number reporting.
- Auto UB Value Codes A3, B3, C3 have been updated for the 837I to report the "Total Claim Amount” when Proration is "OFF".
- Updates have been made to the 277 reader to better handle invalid or missing data.
Due to the number of important changes included in this release, we encourage you to consider the loading of this release in your release plans.
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Correction to the M5 Registration Application Release Notes
On Page 107 of the Registration Application Release Notes, we erroneously indicated that the Transfer Destination field is available in the Registration View Detailed Patient Information procedure when the discharge status code has a Fixed Value of ‘T’ (transfer). The Release Notes should have indicated that the Transfer Destination field is accessible in the Registration View Detailed Patient Information procedure when the discharge status code has a Fixed Value of ‘T’ and the Facility State equals New Jersey or Pennsylvania.
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QCPR Special Interest Group (SIG)
QuadraMed held its second quarterly QCPR SIG call on Wednesday March 12, 2008. We discussed QuadraMed events, the 2008 roadmap for QCPR, our enhancement submission process, and preliminary plans for this year’s User Group Conference. We also provided an update on how the Cache’ go-live is progressing at Forrest General. The attendance and participation were great and we look forward to future calls. Joy Barrett, QCPR SIG chair, will schedule the next call for sometime in June, so stay tuned!
Thank you to everyone who participated.
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QCPR SQL Connect
Quadramed was pleased to show a major new feature for QCPR operating on the InterSystems Caché database at HIMSS in Orlando. Our developers have worked diligently since the acquisition of QCPR to support SQL queries. We were able to show Crystal based reports and interactive queries via Microsoft Access connected to a QCPR database at our HIMSS booth.
As we complete development on QCPR release 5.0.5, we are working to ensure that basic SQL connectivity is available. We will also make sure that data currently accessible in any production database via the legacy report writer and report writer dictionary is available via SQL when the databases are ported to Caché. Concise patient information and visit information views (pre-defined, purposeful queries) will be available with this release, along with documentation on how SQL for QCPR is set up and can be maintained and extended. Customers with SQL skills and knowledge of the QCPR database will be able to further extend the set of SQL views with their own views to simplify the ongoing development and maintenance of reports using commercial off the shelf products such as Crystal and Access.
In QCPR release 5.1, due to be delivered to beta later this year, we are planning to provide data dictionary tools and documentation to assist those unfamiliar with the QCPR data model to find the data they want to include in reports.
As we move QCPR onto the Caché database and continue with our strong commitment to this technology, our clients will see a real solution for longstanding requests for more dynamic access to QCPR data.
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QCPR Data Element Dependencies Course
Don’t miss QuadraMed’s QCPR Data Element Dependencies Course!
May 6 - May 9, 2008
San Bernardino, CA
The purpose of the Data Element Dependencies Course is to present a philosophical approach with hands‑on instruction to the concepts and mechanics of building, maintenance, and standards for the Data Element Dependencies in QuadraMed CPR (QCPR). This advanced course is designed for those familiar with the basic database structure of QCPR.
Upon completion of the course, the student will be able to:
- Understand the construction and structure of Data Element Dependencies in QCPR.
- Recognize, define, or modify Data Element Dependencies as needed.
- Edit and display Security Expressions and Required Expressions as needed.
- Evaluate Edit Check Expressions and associated error messages.
- Understand differences and usage of Allowed vs. Display Data Element Dependencies
Training Methodology: Instructor-led, using lecture, demonstration, and in-class, hands-on exercises using the QCPR Internal Education database. A course manual will be provided to all students.
Course Length: 4 days (typically scheduled from Tuesday to Friday); 9 a.m. to 4:00 p.m. (finish at 1 p.m. on Friday) local time.
Course Agenda:
Day One: |
General Overview: |
Data Element Dependency Overview
Practice Exercises |
| |
Default Expression: |
Overview
Class Demonstration
Practice Exercises |
| |
Edit Security Expression: |
Overview
Class Demonstration
Practice Exercises |
| |
Display Security Expression: |
Overview
Class Demonstration
Practice Exercises |
| |
Allowed Security Expression: |
Overview
Class Demonstration
Practice Exercises |
Day Two |
Day One Review: |
Quiz
Questions |
| |
Required Expression: |
Overview
Class Demonstration
Practice Exercises |
| |
Edit Check Expression: |
Overview
Class Demonstration
Practice Exercises |
| |
Advanced DEDs: |
Overview |
| |
Advanced Default Expressions: |
Class Demonstration
Practice Exercises |
Day Three |
Day Two Review: |
Questions |
| |
Advanced Edit Security Expr: |
Class Demonstration
Practice Exercises |
| |
Advanced Allowed Security Expr: |
Class Demonstration
Practice Exercises |
| |
Advanced Required Expression: |
Class Demonstration Practice Exercises |
| |
Advanced Edit Check Expression: |
Class Demonstration
Practice Exercises |
Day Four |
Day Three Review: |
Questions |
| |
Final Exercises: |
Final Exam |
Register today:
By Web:
www.quadramed.com/affinityCustomers/login.jsp
Log in and click on Affinity Training Enrollment Form. Follow the
instructions provided.
By Phone:
877-823-7263, select Affinity, option 5
You may register by calling between the hours of 8:30 am and 5:00 pm (ET).
Course costs:
The course costs $2000 for all four days or $500 per day.
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Qedit (NJDDCS), COPE and Performance Measurement Client Call Process Improvement
Effective Monday, April 7, 2008, QuadraMed will introduce a new procedure for requesting support services. This process will streamline data entry and expedite support requests. Starting April 7, 2008, if you need assistance with any of the following product lines, please contact the Client Support Call Center at 877-823-7263, select option 5, and open a support case:
- Qedit (New Jersey Discharge Data Collection System)
- Cope (Clinical Outcome Practice Evaluator)
- Performance Measurement Clinical and Financial System
Our Call Center agents will route your case to the appropriate Support team for analysis and completion and provide you with a case number for follow up. Once your case has been completed, a Task Completion Notification (TCN) will be sent to the email address on file for the client case contact.
You can expect to see the same level of communication from the support team and the same turn-around times on your cases that you see now. This process is being implemented to streamline both the data collection and case entry processes for our clients and QuadraMed Support teams.
Additionally, you may contact our QuadraMed Client Support Call Center at clientsupport@quadramed.com and request a log-in to our PeopleSoft Web Self Service case management system. This will provide you will the freedom to open and manage your cases from our PeopleSoft client web portal found at www.quadramed.com!
Please look in your inbox in the coming days for training information on our PeopleSoft Web Self Service case management system.
If you have any questions regarding this process update, please contact Joe Taraszkiewicz, Director of Client Support at jtaraszkiewicz@quadramed.com.
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